Failing that, manufacturers' websites often have additional information and advice around solutions for known issues. Get in touch If you're having problems with your box, that aren't listed above, check the user manual that came with it should have troubleshooting advice. This won't affect any stored recordings, but if that fails the next step would be to format the hard drive, which will remove any stored recordings.
Once you have validated this, the next step would be to perform a disk cleanup, via the settings menu. First, please ensure you have the latest version of software for your box - you can find out what version you have via system information in the settings menu and checking this against the information displayed on the manufacturer's website. If your box freezes during a recording, turning it off at the mains will make the recording fail.Pause & Rewind not workingIf your Freesat Smart TV Recorder loses the ability to pause and rewind live TV, this suggests a problem with your hard drive. This won't affect any stored recordings, but you will need to reset any planned recordings that you have scheduled. If this doesn't resolve it, and you are able to access the menu, the next step would be to try a factory reset via the setting menu. Find out more about paid Nintendo Switch Online memberships.Problems with a Freesat boxWe've put together this list of solutions for issues you might have with your boxBox has frozen or is unresponsiveIf your box freezes, please turn it off at the mains and wait for thirty seconds before restarting. Some online services may not be available in all countries.
The Nintendo Account Privacy Policy applies.
To use online services, you must create a Nintendo Account and accept the related agreement. Any online play modes require a paid membership to Nintendo Switch Online. This software includes modes or features for which an internet connection and a paid membership to Nintendo Switch Online are required. Purchases made or demo downloads activated through the Nintendo website are processed via Nintendo eShop. To find out more, visit our Support section. For automatic download, your system must be updated and connected to the internet with automatic downloads enabled, and it must have enough storage to complete the download. You'll need to have your console registered as the active console for downloads for your Nintendo Account by visiting Nintendo eShop on the device you wish to download on at least once. To be able to purchase download games or download demos and free software from Nintendo eShop on the official website, you'll need to have a Nintendo Account which is linked to your Nintendo Switch console.
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